An organization is only as effective as its individuals. For an organization to really succeed, people in that organization must be performing to their full potential – and all working towards common goals.

Effective employees get results from their interactions with others. In today’s business environment, the seemingly elusive ability to elicit the cooperation of others in short order is essential to the success of your organization and your career. This category of courses will allow you to master the knack for enlisting the support of others and self-developing your interpersonal skills.

• Being Approachable
• Communicating Assertively
• Communicating with Confidence
• Listening Essentials
• Targeting Your Message
• Body Language
• Business Writing
• Building Your Self Esteem and Assertiveness Skills
• Presentation Skills
• Facilitation Skills
• Meeting Management

• Time Management
• Analyzing Your Use of Time
• Planning and Prioritizing Your Time
• Avoiding Time Stealers
• Stress Management
• Goal Setting
• Being a Team Player
• Teamwork
• Negotiating for Results

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• Customer Service Confrontation and Conflict
• Fundamentals Building Rapport in Customer Relationships
• Customer Service in the Field
• Customer Service over the Phone
• Internal Customer Service
• Managing Customer Service

• What is Emotional Intelligence?
• Improving Your Emotional Intelligence Skills
• Using Emotional Intelligence on the Job
• Leading with Emotional Intelligence

• Enhancing Your Creativity
• Maximizing Team Creativity
• Creative Thinking and Innovation
• Critical Thinking

• Problem Solving the Fundamentals
• Problem Solving Determining and Building Your Strengths
• Problem Solving Digging Deeper